Responsibilities of the Candidate:
- Be the first line of support for client queries via email (and occasionally phone).
- Troubleshoot and resolve technical issues using .NET debugging and SQL queries.
- Analyze issues, identify patterns, and provide structured feedback to internal teams.
- Document solutions, client feedback, and contribute to a growing internal knowledge base.
- Collaborate with development teams for deeper technical escalations.
Requirements:
- 0–2 years of experience in technical/client support or software roles.
- Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
- Hands-on experience with .NET development (Windows-based applications).
- Working knowledge of SQL – ability to write basic queries for data lookup and issue investigation.
- Excellent communication skills – clear, professional, and client-friendly.
- Problem-solving mindset and a calm, structured approach to handling multiple queries.
- Nice to Have
- Prior experience working in a B2B SaaS or software product environment.
